How it works
You can make and receive internet relay calls using any device with a live internet connection.
If you use AIM you can use it to make internet relay calls. Note that you can’t receive calls through AIM.
You need a computer, laptop, tablet or smartphone that allows you to make a connection to the internet - either through the NRS website or the NRS app.
Minimum operating requirements
PC: Windows Vista or later with 1GHz 32-bit (x86) processor or 1GHz 64-bit (x64) processor
Mac: OS X 10.4 or later
Memory: a recommended minimum of 1GB of system memory and 128MB of graphics memory
- Chrome 14 or above
- Internet Explorer 8 or above
- Firefox 7 or above
- Safari 5.1 and above.
See more on requirements for operating systems on mobile phones and tablets.
What does it cost?
All standard internet relay calls within Australia are free apart from your normal internet connection. But if you want to make calls to phone numbers overseas or premium rate (1900) calls you will need a prepaid phone card or an NRS account.
Some things you CAN'T do with internet relay
See a list of things that you can't do with internet relay calls.
Help with internet relay
Try our call tutorial to find out what an internet relay call is like without actually making one.
See the internet relay factsheet.
You can also see our detailed Internet relay FAQs with lots of troubleshooting tips.
Remember you can also make and receive internet relay calls through the NRS app.
Need more help? Contact the NRS Helpdesk during office hours.
24-hour relay call numbers
Speak & Listen
1300 555 727
0423 677 767
It’s convenient. I tend to use internet relay in a more formal way at the moment – to make appointments or call family and friends to make arrangements or to organise something.”