How it works
Calls can be made using instant messaging or through our website. You can also make calls through some mobile phones.
Find out how to make internet relay calls through either Windows Live Messenger (formerly known as MSN) or AOL (AIM).
There are four simple steps to a web-based internet relay call.
If you can connect to the internet with your mobile device, you may be able to make an internet relay call.
You need a computer or laptop that allows you to make a connection to the internet. You can also make internet relay calls through certain brands of mobile phone. You don't need a TTY to make the call.
Advantages of internet relay over TTY calls
- you've got greater mobility and can make calls through laptops and some brands of internet-enabled mobile phones while you are away from your home or office
- you don't need a TTY to make the call.
- you can make internet relay calls through the NRS website - or through instant messaging such as Windows Live Messenger or AIM
- you can see more of your conversation on a computer screen
- most people find it faster to type on a full computer keyboard than on the smaller TTY keyboard.
What does it cost?
All standard internet relay calls within Australia are free apart from your normal internet connection.But if you want to make calls to phone numbers overseas or premium rate (1900) calls you will need an NRS account.
Some things you CAN'T do with internet relay
See a list of things that you can't do with internet relay calls.
And here's an Auslan video clip with the same information.
Help with internet relay
See the internet relay factsheet.
And see our detailed Internet relay FAQs with lots of troubleshooting tips.
Need more help? Contact the NRS Helpdesk during office hours.