Internet relay

How it works

diagram of internet relay call

View demo

Step-by-step

Making calls through this website or the NRS app

You can make and receive internet relay calls using any device with a live internet connection.

Making calls with a mobile phone or tablet

If you can connect to the internet with your mobile device, you can make an internet relay call. 

Making calls through AOL Instant Messenger (AIM)

If you use AIM you can use it to make internet relay calls. Note that you can’t receive calls through AIM. 

Equipment

woman using internet relay

You need a computer, laptop, tablet or smartphone that allows you to make a connection to the internet - either through the NRS website or the NRS app.

Minimum operating requirements

PC: Windows Vista or later with 1GHz 32-bit (x86) processor or 1GHz 64-bit (x64) processor

Mac: OS X 10.4 or later

Memory: a recommended minimum of 1GB of system memory and 128MB of graphics memory

Internet browser:

  • Chrome 14 or above
  • Internet Explorer 8 or above
  • Firefox 7 or above
  • Safari 5.1 and above.

See more on requirements for operating systems on mobile phones and tablets.

What does it cost?

All standard internet relay calls within Australia are free apart from your normal internet connection. But if you want to make calls to phone numbers overseas or premium rate (1900) calls you will need a prepaid phone card  or an NRS account.

Some things you CAN'T do with internet relay

See a list of things that you can't do with internet relay calls.

Help with internet relay

See the internet relay factsheet.

See our video clips on how to make an internet relay call - in Auslan and captioned.

You can also see our detailed Internet relay FAQs with lots of troubleshooting tips.

Remember you can also make and receive internet relay calls through the NRS app.

Need more help? Contact the NRS Helpdesk during office hours.

Make an internet relay call Make a captioned relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

Make other relay calls
– all the numbers you need
Free training
It’s convenient. I tend to use internet relay in a more formal way at the moment – to make appointments or call family and friends to make arrangements or to organise something.”

Daryl

Toowoomba, Qld