1 What are TTYs?
A TTY (teletypewriter) is a special type of phone. It is the most common piece of equipment used by NRS users.
It is a phone with a keyboard where you can type your side of the message, and a small display screen where you can read what the other person has said to you.
See more about TTYs.
2 How do I use a TTY?
It depends on why you are using a TTY. You could be deaf, have a hearing impairment or a speech impairment. Some people might be using an ordinary phone to ring a TTY user.
Most relay calls are made by people using a TTY.
See information about the different relay call options and how TTYs are used with each of these.
3 What do I do if there are technical difficulties with my TTY?
Occasionally your TTY call may be cut off, your voice may not be heard, or words on a TTY may become jumbled. These are technical faults. See more.
4 What do I do if my TTY stops working after a storm or power failure?
If your TTY isn't working after a storm or loss of power:
- turn off the power and unplug the TTY from the phone socket and the powerpoint
- plug both cables in again
- turn on the power
- pick up the handset and see if there is a dial tone (the signal light will come on).
If there is a dial tone, your TTY is connected and should be working again for NRS calls. You may need to reset your Auto ID and Turbo Code settings by turning them off. If you need help with this, contact the NRS Helpdesk.
If there is no dial tone, the problem might be with your phone line. Ask someone who has a mobile phone to call your phone company for help.