Getting notified about an incoming internet relay call

You should be able to receive notification that you have received an internet relay call if you are:

  • registered and logged in to receive internet relay calls
  • using the NRS app or an appropriate browser and device as set out below. [Note that call notification at present is only available on desktop and laptop computers or on the NRS app.]

This means that you can be doing other things on other applications on your computer and you will still be alerted to the incoming call.

However, if you do not answer the call within one minute, the relay officer will discontinue the call. Note that your caller might not want to wait even this long, so it is best to answer the call as soon as possible.

PC desktop and laptop users

Browser

Versions

What you need to do

Chrome

28 and above

  1. Click ‘Allow notifications’ at the top of the screen.
  2. When a call arrives you will receive a small pop-up window in the bottom right of your screen.
  3. Close the pop-up and return to the internet relay call page (if you aren’t already on it) and type ‘Reply’ in the Message window.
  4. The relay officer will then ask your caller to begin the call.

Firefox

 

Internet Explorer

8 and above

  1. Drag the page tab at the top of the browser into the task bar at the bottom of your screen. This will leave an Internet Explorer icon in the task bar.
  2. When a call arrives the Internet Explorer icon in your task bar will start to flash.
  3. Return to the internet relay call page (if you aren’t already on it) and type ‘Reply’ in the Message window.
  4. The relay officer will then ask your caller to begin the call.

Other browsers

 

Currently do not allow notification to tablets or smartphones. You can still make and receive calls using these browsers.

Mac and Macbook users

Browser

Versions

Comments

Safari

7 and above

  1. Click ‘Allow notifications’ at the top of the screen.
  2. When a call arrives you will receive a small pop-up window in the bottom right of your screen.
  3. Return to the internet relay call page (if you aren’t already on it) and type ‘Reply’ in the Message window.
  4. The relay officer will then ask your caller to begin the call.

Chrome

 

Some versions of Chrome on Macs allow notifications.

  1. Click ‘Allow notifications’ at the top of the screen. [If you don’t see this message then your combination of device and browser may not support notification].
  2. When a call arrives you will receive a small pop-up window in the bottom right of your screen.
  3. Close the pop-up and return to the internet relay call page (if you aren’t already on it) and type ‘Reply’ in the Message window.
  4. The relay officer will then ask your caller to begin the call.

Firefox

 

Currently does not allow notification. You can still make and receive calls using Firefox

Other browsers

 

Currently do not allow notification. You can still make and receive calls using these browsers.

Tablet and smartphone users

Registered and logged-in NRS app users will receive notifications via a screen pop-up when there is an incoming internet relay call.

However if you are using internet relay through the NRS website, it will be more difficult to receive notifications due to the limitations of current browser technology for tablets and smartphones.

To receive website-based calls on a tablet or smartphone you will need to:

  • have the tablet/phone in active mode (ie not asleep), and
  • have the internet relay call page as your active screen, ie if you are doing something else on your tablet/smartphone then you will not see the call come in.
Make an internet relay call Make a captioned relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

Make other relay calls
– all the numbers you need