pic of NRS Helpdesk team

The Helpdesk can be contacted by:

Phone  1800 555 660

TTY      1800 555 630

Fax      1800 555 690 
(calls to these numbers are free from landlines)

SMS      0416 001 350


Mail       Level 2, 10 Mallett St, Camperdown, NSW 2050

The Helpdesk

  • is the best number to call for all your questions or requests. The Helpdesk can usually provide information directly or put you in touch with someone who can help you further
  • can respond to general inquiries about the NRS.
  • can provide information about the different call options including using TTYs. As well as phone advice, the Helpdesk can refer you to factsheets on the website and send other information - brochures, booklets, posters and DVDs - it's all free.
  • can help you set up a caller profile to help make your calls go more smoothly
  • can arrange for someone to visit you to provide free training in using your TTY and using the service
  • can provide advice about difficulties you may have in using the NRS
  • can refer you to local staff who can provide education and information to you, your service or interest group.


These questions and answers might help you sort out issues you are having using the NRS.

NRS Customer Charter

This charter sets out briefly in plain language both the commitments of the NRS to our customers and our expectations of NRS customers in return.


Our aim is for the National Relay Service to be as useful, professional and friendly as possible. However if you have a complaint about any aspect of our service, please contact us by phone, fax, email, mail or via our online feedback form. See our full complaints policy.

Publications, videos and other free resources

You can order any of our wide range of free resources using the order form.


The Helpdesk is open from 8am to 6pm, Monday to Friday (Eastern Standard Time). You can leave a message outside those hours and we will get back to you within four hours of the Helpdesk re-opening.

The Helpdesk is closed on public holidays.

See opening hours in different parts of Australia.




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24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

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Wow, what a great response from you and your Helpdesk team. The relay service has meant the world to my wife's family and you have made a 95 year old Aussie a happy woman. You have made Canadians, Brits and Aussies happy. Not many can claim that!"