Contact us

Contact the Helpdesk

Monday to Friday
8am to 6pm (Eastern Standard Time)

General information, advice, training, complaints, feedback

Voice

1800 555 660 freecall

TTY

1800 555 630 freecall

Internet relay

Make an internet relay call now
and ask for 1800 555 660

SMS

0416 001 350

Fax

1800 555 690 freecall

Email

helpdesk@relayservice.com.au

Mail

Level 2, 10 Mallett St, Camperdown, NSW 2050

Website

www.relayservice.gov.au

Make a call

TTY users

133 677 or
1800 555 677 to call an 1800 number

Speak and Listen

1300 555 727 or
1800 555 727 to call an 1800 number

Internet relay

Make an internet relay call now

SMS relay

0423 677 767 or
if calling an SMS relay user: 133 677

All other relay calls

See all the numbers you need ...

Emergency calls

TTY users

106

All other NRS users

Connect to the NRS through you normal call option and ask for triple zero (000)

Internet relay

Make an internet relay call now
and ask for triple zero (000)

Send us a message

You can leave a message using this contact form.

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Complaints

Anyone can make a complaint about the NRS. The NRS complaints policy seeks to ensure a fair and effective response and also helps us to listen, learn and improve our service.

Internet relay feedback

If you are having difficulty making an internet relay call, please tell us:

  • date and exact time you tried to make a call
  • did it keep occurring?
  • the operating system on your computer, and the browser (including the version) you are using
  • phone number you tried to call
  • whether you were calling from a home computer or from somewhere else
  • whether you are trying to call via our website or AOL Instant Messenger (AIM)
  • any error messages.

You might find it easiest to copy the record of your attempted call including any system messages and add it to this form.

Make an internet relay call Make a captioned relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

Make other relay calls
– all the numbers you need
Free training