Contact us
Contact the Helpdesk
Moday to Friday
9am to 5pm (Sydney time)
General information, advice, training, complaints, feedback
- Voice
1800 555 660 freecall
- TTY
1800 555 630 freecall
- Internet relay
Make an internet relay call now
and ask for 1800 555 660- Fax
1800 555 690 freecall
- SMS
0416 001 350
21A Elliott St, Balmain, NSW 2041
- Website
Make a call
- TTY users
133 677 or
1800 555 677 to call an 1800 number- Speak and Listen
1300 555 727 or
1800 555 727 to call an 1800 number- Internet relay
Emergency calls
- Speak and Listen
1800 555 677 and ask for triple zero (000)
- TTY users
106
- Internet relay
Make an internet relay call now
and ask for triple zero (000)
Send us a message
You can leave a message using this contact form.
Complaints
Anyone can make a complaint about the NRS. The NRS complaints policy seeks to ensure a fair and effective response and also helps us to listen, learn and improve our service.
See the NRS complaints policy.
Internet relay feedback
If you are having difficulty making an internet relay call, please tell us:
- date and exact time you tried to make a call
- did it keep occurring?
- the operating system on your computer, and the browser (including the version) you are using
- phone number you tried to call
- whether you were calling from a home computer or from somewhere else
- whether you are trying to call via our website or through MSN or AOL
- any error messages.
You might find it easiest to copy the record of your attempted call including any system messages and paste it into this form.
