Being accessible through the NRS helps you:
retain existing customers or clients who are deaf, or have a hearing or speech impairment
attract new customers or clients from a group of Australians that is rapidly growing as the population ages, and
provide access and information to as wide a range of people as possible.
More and more businesses, government departments and other organisations are making sure that those Australians who are deaf or have hearing or speech impairments can access their organisation's products and services using the National Relay Service. We call this becoming Relay Service friendly.