It is important to make sure your factsheets, advertisements, stationery and other printed material for the public have clear and up-to-date information that makes it easy for people with a hearing or speech impairment to contact you.
Consider including the NRS access numbers in your organisation's contact details on brochures, business cards, posters, directory listings, magnets, booklets and so on.
This will not only make it easier for people to contact you, it also shows your customers that your business or agency is Relay Service friendly.
Make sure you provide all NRS access points
People can phone you through the NRS in three different ways:
- a phone number for those users who use a TTY
- a second phone number for those who have a speech impairment (but still use their own voice and can hear) and can use an ordinary handset
- internet relay for those users who prefer this online method.
It is important you refer to all three access points in your advertising and information material.
Consider cross referencing
You may also wish to mention your Relay Service friendliness in other places in your publications, say under Corporate responsibility, Community, or other pages relevant to accessibility and customer service.
Advertising your phone numbers
If you advertise a standard, mobile, 1300 or 1900 number, your text should read something like this:
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:
- TTY users phone 133 677 then ask for [insert your preferred business number]
- Speak and Listen users phone 1300 555 727 then ask for [your preferred business number]
- Internet relay users connect to the NRS (www.relayservice.gov.au) and then ask for [your preferred business number]
If you advertise an 1800 number, your text should read something like this:
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:
- TTY users phone 1800 555 677 then ask for [insert your 1800 toll-free number]
- Speak and Listen users phone 1800 555 727 then ask for [your 1800 toll-free number]
- Internet relay users connect to the NRS (www.relayservice.gov.au) and then ask for [your 1800 toll-free number]
Keep the wording simple and feel free to send drafts to our Helpdesk - we will be happy to give advice.
If the space is limited
If there is limited space, such as on business cards, we recommend:
Hearing or speech impaired? Call us via the National Relay Service on 133 677
or:
We are Relay Service friendly + NRS LOGO and tagline
