It's that simple.
There are three key steps to becoming Relay Service friendly:
1. Update your website and publications
Update your online information and print materials with relevant NRS information. Many of your deaf, hearing-impaired and speech-impaired customers will refer to your collateral to get exact information on how they call you.
2. Train your staff
Make sure your contact centre or reception staff have received all the training and resources they need so they can take and make calls via the National Relay Service.
3. Assess your business processes
Who in your organisation needs to know about the National Relay Service? Do you have staff with hearing or speech impairments? If you have a separate TTY line, is it still required?
Our NRS Industry Engagement team will support you and your organisation to take the steps and achieve Relay Service friendliness across the whole of your business.
To sign up your organisation to the Relay Service Friendly Program, call our Helpdesk on 1800 555 660 or email firstname.lastname@example.org