It's that simple.
There are five key steps to becoming Relay Service friendly:
Update your online information with relevant NRS information. Many of your deaf, hearing-impaired and speech-impaired customers will refer to your website to get exact information on how they call you.
Make sure your contact centre or reception staff have received all the training and resources they need so they can take and make calls via the National Relay Service.
Update your factsheets and other print materials with relevant NRS information.
Who in your organisation needs to know about the National Relay Service? Do you have staff with hearing or speech impairments? If you have a separate TTY line, is it still required?
Once you have trained your staff and checked your website, publications and business processes, ask yourself some simple questions.