Becoming Relay Service friendly

pic of call centre operator

It's that simple.

There are five key steps to becoming Relay Service friendly:

1. Check your website

Update your online information with relevant NRS information. Many of your deaf, hearing-impaired and speech-impaired customers will refer to your website to get exact information on how they call you. 

2. Train your staff

Make sure your contact centre or reception staff have received all the training and resources they need so they can take and make calls via the National Relay Service. 

3. Check your publications and stationery

Update your factsheets and other print materials with relevant NRS information. 

4. Check your business processes

Who in your organisation needs to know about the National Relay Service? Do you have staff with hearing or speech impairments? If you have a separate TTY line, is it still required? 

5. Audit yourself

Once you have trained your staff and checked your website, publications and business processes, ask yourself some simple questions. 

Make an internet relay call Make a captioned relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

Make other relay calls
– all the numbers you need
Free training
It’s hugely important to be Relay Service friendly, because it's a great way to be in contact with your hearing and communication impaired customers. Not only does it give you a better service to your existing customers, it has the potential to attract a larger number of customers in the future which I think is a huge benefit."
pic of Pauline Gregg, St George Bank

Pauline Gregg,

Head of Sustainability and Public Affairs, St George Bank