Business and government

pic of call centre operators

Many businesses, government agencies and other organisations make sure their customers, managers and staff know about the NRS. It is a good way to be accessible to people who are deaf or have a hearing or speech impairment. It's just good business.

How relay calls work

There are a number of different ways in which people can use the NRS. Find out more about relay calls and how they work.

Benefits for your organisation

There are lots of good business reasons to make it easy for people to contact you through the NRS.

Disability laws and equal access

All phone users have equal rights of access to information and services. This is guaranteed in disability legislation around Australia. See more.

Becoming Relay Service friendly

If you want to make sure people who have a hearing or speech impairment can phone you - just let them know they can call you through the NRS. See the five key steps to becoming Relay Service friendly.

Relay calls and privacy

The Commonwealth Privacy Act 1988 specifically recognises the use of NRS relay officers in phone conversations. Thus businesses, service providers and government agencies will not be breaching the Act by collecting, using or disclosing personal information with individuals through the NRS in the presence of a relay officer. They do not need an NRS customer’s written or oral permission to do this.

See more on privacy and relay calls.

No cost to you

There is no cost to receiving calls through the NRS. Even if you need to return a call to a customer through the NRS, the cost is about the same as a local call.

Resources and support

We can help you become Relay Service friendly with a wide range of business tailored resources.

Make an internet relay call Make a captioned relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

Make other relay calls
– all the numbers you need
Free training
It's important for businesses to be NRS friendly so they can ensure that both customers and employees with disability have access to the same communication channels that other people have access to. There are 30,000 deaf people and a million people who are hard of hearing. Imagine saying we’re not going to service the 22 million Australians we’re only going to service 21. And we’re going to leave a million customers as not part of that business. We won’t be taking money from them. What a silly thing to do."
pic of Suzanne Colbert, CEO AND

Suzanne Colbert

CEO, Australian Network on Disability