Many businesses, government agencies and other organisations make sure their customers, managers and staff know about the NRS. It is a good way to be accessible to people who are deaf or have a hearing or speech impairment. It's just good business.
How relay calls work
There are a number of different ways in which people can use the NRS. Find out more about relay calls and how they work.
Benefits for your organisation
There are lots of good business reasons to make it easy for people to contact you through the NRS.
All phone users have equal rights of access to information and services. This is guaranteed in disability legislation around Australia. See more.
If you want to make sure people who have a hearing or speech impairment can phone you - just let them know they can call you through the NRS. See the three key steps to becoming Relay Service friendly.
Relay calls and privacy
The Commonwealth Privacy Act 1988 specifically recognises the use of NRS relay officers in phone conversations. Thus businesses, service providers and government agencies will not be breaching the Act by collecting, using or disclosing personal information with individuals through the NRS in the presence of a relay officer. They do not need an NRS customer’s written or oral permission to do this.
No cost to you
There is no cost to receiving calls through the NRS. Even if you need to return a call to a customer through the NRS, the cost is about the same as a local call.
Resources and support
We can help you become Relay Service friendly with a wide range of business tailored resources.