- You can make calls 24 hours a day, 7 days a week.
- You can contact anyone in the wider telephone network.
- Depending on your call option, calls can be made through a range of devices from computers, tablets, mobile phones, an ordinary phone or a TTY (a special phone with a small keyboard and screen). See details on the various call options.
- Training in how to make and receive relay calls is free.
- All calls through the NRS are relayed through a relay officer, who is the central link in every call and stays on the line to make sure your calls go smoothly.
You can type and read your conversation entirely via a computer, tablet, mobile phone or TTY. You can make certain types of calls via the NRS app. If you are Deaf and prefer to communicate in Auslan you can use video relay. Depending on your particular requirements, the relay officer can become 'your voice' and read out your conversation to the other person. The relay officer can also listen to the response and type it back for you to read.
The privacy of all parties is respected and all calls are treated confidentially.
Are there things you can and can't do in a relay call? How do you know if you are eligible?