The panel contributes a range of views and experiences and provides a base of people to give informed advice to the NRS. It also provides us with a pool of market research participants to assist in the development of marketing campaigns and resources.
What NRS SRP members do
NRS-SRP members act in a voluntary capacity. They may be asked to:
- provide specific feedback on NRS issues, service developments or promotional products
- provide feedback and advice on NRS quality of service, consumer benefits and consumer satisfaction
- join focus groups and online forums
- participate in surveys, or
- work as sub-groups on particular matters.
Backgrounds of members
The NRS-SRP welcomes all interested people including those:
- with an acquired hearing impairment
- with a speech or communication impairment
- who identify as belonging to the Deaf community
- who have a combination of impairments which result in their speech, communication or hearing being affected [complex communication needs]
- who act as intermediaries for each of the above groups – perhaps working in health care, aged care, disability, hearing health, education or training
- who are involved in undergraduate training and professional development for intermediaries
- in the business community who receive calls from customers via the NRS
- with specialist experience relevant to the NRS e.g. working on phone counselling lines, in emergency services, or in contact centres.
An honorarium may sometimes be offered by the NRS to express its thanks in a tangible way to panel members for extended activities. This could be in the form of cash or a gift card. Other payments may involve reimbursement for travel.
Become a member
The NRS seeks men and women of varying ages and ethnicities from the groups above to join the NRS SRP. We are particularly keen to have members from the Aboriginal and Torres Strait Islander communities.
Please give us some information on your background that will help the NRS understand your past and current interest and experience.