It is also available to anyone who wants to call a person with a hearing or speech impairment.
Features of the service
The NRS is available to everyone at no additional charge.
Terms and conditions
By using the services provided by the NRS you are agreeing to these terms and conditions.
Your privacy
The NRS is committed to protecting the privacy of the content of all calls and the identity of callers.
If you have a complaint
The NRS has a complaints policy which seeks to ensure a fair and effective response if anyone has a concern or complaint about the NRS. And you can make a complaint here.
About the organisation
The NRS is an Australian Government initiative funded by a levy on eligible telecommunications carriers.
The National Relay Service Customer Consultative Committee provides feedback and advice to the NRS Relay and Outreach service providers on quality of service, consumer benefits and consumer satisfaction related to the operation of the NRS.
