Stay in touch

Joe has severe hearing loss. Before he started using the NRS he had to rely on family members to make calls for him. Joe now uses the phone a lot in his job.

It's so easy to connect.

  • 24 hours a day.
  • Anywhere in Australia.
  • All calls are confidential.

Your privacy We are committed to protecting the privacy of the content of all calls and the identity of callers.

Making a call

pic of internet relay call on laptop

Internet relay

I want to make a text-based relay call using the internet

Pic of captioned relay user speaking into a phone and reading the responses on a laptop.

Captioned relay

I can't hear but can speak

pic SMS relay user making a call

SMS relay

I want to make a relay call on my mobile phone

pic of video relay caller signing to the relay officer through Skype.

Video relay

I prefer to make calls using Auslan

image of older man using TTY

Type and Read

I can't hear and don't use my voice

pic of Speak and Read user

Speak and Read

I can't hear but can speak

pic of Type and Listen user

Type and Listen

I can't speak but can hear

pic of Speak and Listen user

Speak and Listen

I'm hard to understand on the phone

image of calling someone who uses the NRS

Calling an NRS user

I want to call someone with a hearing or speech impairment

Call Centre Operator

Hearing Awareness Week 2015

Each year in Hearing Awareness Week, the NRS works with contact centres around the country to promote the relay service to their staff.

We estimate over 300 contact centres and approximately 28,000 contact centre staff will participate this year (23 to 29 August), ranging from local councils, to major government and corporate agencies such as Medicare, Commonwealth Bank and emergency services. See more.

Quiet Signs of Love - see the movie

News & Events

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